Warranty
At Condition 1, we’ve done our best to create products that exceed our customer’s expectations and we stand behind our products with excellent warranties. Our warranties are broken into sections; Waterproof cases, non-waterproof cases, and soft goods. You can recognize our waterproof cases because they have a valve and rubber gasket seal around the inside of the lid.
Waterproof Case Warranty
Warranty Manufacturer fully warrants against defects in material and workmanship for the life of the case by the original owner. The warranty does not cover the foam or any contents of the case. Liability to manufacturer is limited only to the case and no contents. Case must be properly closed with no defects or damage to the O-ring gasket or valve to fully cover warranty. If the case breaks manufacturer will replace at no cost to you as long as you are the original owner of the case. Damaged handles, latches, valves, and gaskets can all be replaced in the field and will be supplied at no charge in the case of any defect. To request parts or replacement you must have original receipt of purchase from the manufacturer or place of purchase. All warranty claims of any nature are barred if the carrying case has been altered or changed in any way.
Economy Case Warranty
Manufacturer fully warrants against defects in material and workmanship for 1 year from the date of purchase. Liability to manufacturer is limited only to the case and does not cover the foam or any contents of the case. If the case breaks under normal use, manufacturer will replace at no cost to you as long as you are the original owner of the case. To request replacement you must have original receipt or purchase agreement and must have return authorization number from the manufacturer or place of purchase. All warranty claims of any nature are barred if the carrying case has been altered or changed in any way or used for anything other than its intended purpose.
Lone Star Soft Goods Warranty
Our Lone Star soft goods (range bags, rifle bags, pistol bags, and ammo bags) are backed by a lifetime warranty to the original purchaser against defects in materials and workmanship under normal, intended use. This warranty does not cover normal wear and tear (e.g., fabric abrasion, scuffs, fading), cosmetic damage, loss or theft, misuse/abuse, improper care or cleaning, or modifications; coverage is limited to the product itself and does not extend to any items carried inside. Defects in materials and workmanship are covered for the practical lifetime of the product. Materials refer to fabrics, zippers, buckles, webbing or any other components used in the building of our products. Workmanship refers to seams and constructions that make up the “build” of the product. Damage caused by wear and tear such as rips or tears, improper use or neglect, UV degradation is not covered under our policy. At our discretion Condition 1 may repair or replace such goods for a reasonable fee.
Proof of purchase is required, and Condition 1 will, at its discretion, repair, replace, or issue store credit for qualifying claims. To start a claim, email support@condition1.com with your order number, photos, and a brief description; our team is available Monday–Friday, 8:00 AM–5:00 PM CST.
