Support

FAQs

Where's my order? When will it ship?

Send email to sales@condition1.com. You'll be surprised at how quickly we respond.

Amazon Orders

Thank you for shopping with us on Amazon! We are very thankful for your business! Sometimes things happen and your order may not have been filled correctly at Amazon, or you may need a different size or color. If that is the case, you should do that directly with Amazon. In the rare event that there was an issue with the functionality of the case, we are happy to help and will take care of that for you. Start by sending us an email to sales@condition1.com. Thanks again!.

Will my item fit in #XXX case?

We won't know the answer to that. We would only be guessing. You have more information than we will. Compare the OD(Outer dimensions) and ID(Inner dimensions) measurements of the case with the measurements of your item(s) keeping about an inch of foam space around the outer edges next to the case.

Is my color in stock?

We try to keep our 8 core colors on hand at all times. Occassionally though, due to demand, we can run out. If we are out of stock of a color that you order, our team will reach out to you and let you know about delivery or alternatives ASAP!

Is my case size in stock?

If we are out of inventory at the time of your order, one of our CSRs will reach out to you ASAP to discuss alternatives.

Can you sell me replacement parts?

Replacement parts are covered under warranty, if there is any issue with any part of your case please email us at sales@condition1.com and we will send you replacement parts at no cost, all we ask is for a brief description of the issue and picture to help us understand how the issue happened so we can continually improve our products for you.

Do you have a reseller or distributor program?

Not at this time.

Can you make custom foam?

We can make custom foam for 50 piece orders. If you need fewer than that, we have distributors that specialize in this. Ask us for your closest distributor.

Who do I speak to about....

We respond very quickly to email sent to sales@condition1.com M-F, 8-5pm CST. If your question is not addressed above, use sales@condition1.com or our contact form.