SUPPORT

30-Day Return Policy

If you're not completely satisfied with your Condition 1 product, return it for a replacement or refund. This offer applies to orders placed on Condition1.com only. Unless there was an error on our end the customer will be responsible for return shipping charges and they will be deducted from the final refund amount. Items must be returned within 30 days of order date. Please contact sales@condition1.com to initiate your return and we'll email you a return shipping label for your order. If you have any questions, we’re happy to answer them. Simply send us an email at sales@condition1.com

FAQs

Where's my order? When will it ship?

Our fulfillment crew works Monday-Saturday. Our team does our best to get orders shipped out and a tracking number to you within 48 hours. If it’s been longer than 48 hours and you’re looking for an update, drop us an email at sales@condition1.com and we will make sure that an alien didn’t abduct your cases, a dog didn’t run away with your gear, or your package isn't out alone in the cold.

Amazon Orders

Thank you for shopping with us on Amazon! We are very thankful for your business! Sometimes things happen and your order may not have been filled correctly at Amazon, or you may need a different size or color. If that is the case, you should do that directly with Amazon. In the rare event that there was an issue with the functionality of the case, we are happy to help and will take care of that for you. Start by sending us an email to sales@condition1.com. Thanks again!.

Will my item fit in #XXX case?

We won't know the answer to that. We would only be guessing. You have more information than we will. Compare the OD(Outer dimensions) and ID(Inner dimensions) measurements of the case with the measurements of your item(s) keeping about an inch of foam space around the outer edges next to the case.

Is my color in stock? Is my case size in stock?

We try to keep all cases stocked and plenty of inventory on hand. Shoot us an email with any specifics questions on models and colors sales@condition1.com

Can you sell me replacement parts?

Replacement parts are covered under warranty, if there is any issue with any part of your case please email us at sales@condition1.com and we will send you replacement parts at no cost, all we ask is for a brief description of the issue and picture to help us understand how the issue happened so we can continually improve our products for you.

Do you have a reseller or distributor program?

Not at this time.

Who do I speak to about....

We respond very quickly to email sent to sales@condition1.com Monday-Friday 8am-5pm CST.