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Our warranty and replacement department employees have a lot of free time on their hands and they're eager to help you.
In the unlikely event you have a warranty issue or perhaps you just ordered the wrong size, you can reach out to us here.
**All returns must be pre-approved and will adhere to the warranty and replacement policies.
Condition 1 strives for complete customer satisfaction. If you have any issue with the case you received, feel free to contact us and we will do our best to make it right - support@condition1.com
Our customer support team is available 8:00AM - 5:00PM CST Monday - Friday
We stand behind our products with excellent warranties.
WARRANTY INFOTrack it here. Our fulfillment crew works Monday-Saturday. Our team does our best to get orders shipped out and a tracking number to you within 48 hours. If it’s been longer than 48 hours and you’re looking for an update, drop us an email at support@condition1.com and we will make sure that an alien didn’t abduct your cases, a dog didn’t run away with your gear, or your package isn't out alone in the cold.
Not at this time.
If you're not completely satisfied with your Condition 1 product, return it for a replacement or refund. This offer applies to orders placed on Condition1.com only. Unless there was an error on our end the customer will be responsible for return shipping charges and they will be deducted from the final refund amount. Items must be returned within 30 days of order date. Please use our convenient Online Returns Manager to initiate your return and we'll email you a return shipping label for your order. If you have any questions, we’re happy to answer them. Send us an email at support@condition1.com
Thank you for shopping with us on Amazon. Sometimes things happen and your order may not have been filled correctly at Amazon, or you may need a different size or color. If that is the case, you should do that directly with Amazon. In the rare event that there was an issue with the functionality of the case, we are happy to help and will take care of that for you. Start by sending us an email to support@condition1.com Thanks again!.
We won't know the answer to that. We would only be guessing. You have more information than we will. Compare the OD(Outer dimensions) and ID(Inner dimensions) measurements of the case with the measurements of your item(s) keeping about an inch of foam space around the outer edges next to the case.
We try to keep all cases stocked and plenty of inventory on hand. Shoot us an email with any specifics questions on models and colors support@condition1.com
Replacement parts are covered under warranty, if there is any issue with any part of your case please email us at support@condition1.com and we will send you replacement parts at no cost, all we ask is for a brief description of the issue and picture to help us understand how the issue happened so we can continually improve our products for you.
We respond very quickly to email sent to support@condition1.com or fill out the contact form below.
Our hours are Monday-Friday 8am-5pm CST.
